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All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

4.9 · 5,154 ratings on Guidekin, Viator & Tripadvisor 97% of star-rated reviews are 4★ or 5★ New York Operated by ExperienceFirst Free cancellation · up to 24 hours before
Duration
2h–5h
Group
Shared tour
Guide languages
English
Start & pickup
10:15, 10:30, 13:00, 15:00 · No hotel pickup: everyone meets at the start point
Tickets
Admission included
Booking
Instant confirmation · mobile ticket

Options and prices

2 options from the operator, described in its own words. Prices are the operator's from-prices per adult for a party of two. Click an option to book it on Viator. Guide languages on every option: English.

OptionWhat the operator saysFrom, per adult
All Access TourThe page priceDuration: 1 hour 30 minutes Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.€99
All Access + VIP Museum TourVIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory. Duration: 2 hours 30 minutes€126

Child prices by age band are shown at checkout. Option texts and prices come from the operator's listing; prices checked on Viator on 21 October 2026.

Included and not included

  • 9/11 Museum small-group guided tour with a Docent (if you choose the VIP option)
  • Skip-the-line entry ticket for the 9/11 Museum
  • See meaningful sites of Ground Zero, including the Survivor Tree, Memorial Pools & St Paul's Chapel
  • A local guide who shares stories about their personal connection to 9/11
  • Entry ticket to One World Observatory
  • Gratuities

Reviews

4.9
5,154 ratings
Guidekin, Viator & Tripadvisor

97% of ratings with a star breakdown are 4★ or 5★: 4,997 of 5,154

Star breakdown of all 5,154 ratings

5 stars
4,759 · 92%
4 stars
238 · 5%
3 stars
78 · 2%
2 stars
40 · 1%
1 star
39 · 1%

Latest reviews

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Ratings collected from Guidekin, Viator & Tripadvisor.

Meeting point and route

Meeting point

Where
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Departure
10:15, 10:30, 13:00, 15:00 daily; scheduled through October 2027 (operator schedule, seats confirmed at checkout)
Pickup
No hotel pickup: everyone meets at the start point
Operator
ExperienceFirst; booking and payment are completed on Viator

Itinerary

About this tour, from the operator

Walking, children and accessibility

The operator's own notes, grouped by topic. Nothing here is added by Guidekin.

Walking and health

  • Suitable for all physical fitness levels

Children

  • Infants and small children can ride in a pram or stroller

Accessibility

  • Wheelchair accessible
  • Strollers OK
  • Wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible

Cancellation policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

  • 1+ days: Full refund
  • 0-1 days: No refund

Compared with other 9/11 Memorial & Ground Zero Tours

TourPriceDurationRatingGroup
This tour · #12 of 19€992h–5h4.87 (5154)shared
9/11 Memorial Tour with Optional Museum and One World Access€262h4.97 (1076)shared
New York Private 9/11 Memorial Tour with Optional Museum Ticket€1722h4.95 (286)private
New York 9/11 Memorial With a Personal Story€317 per group1h 30m5.0 (47)private

Ranked #12 of 19 in 9/11 Memorial & Ground Zero Tours by Guidekin score (rating weighted by review volume). Prices here run from €22 to €272, median €62; typical length 2h. 6 of 19 are private. Figures are live from the tour cards; the rubric is our handpicked set, not the whole market. Compare all 19 9/11 Memorial & Ground Zero Tours

From €99 per adult · All Access Tour