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New York 9/11 Memorial Tour with Optional One World Observatory

4.8 · 655 ratings on Guidekin, Viator & Tripadvisor 96% of star-rated reviews are 4★ or 5★ New York Operated by ExperienceFirst Free cancellation · up to 24 hours before
Duration
3h
Group
Shared tour
Guide languages
English
Start & pickup
10:30, 13:00, 15:00 · No hotel pickup: everyone meets at the start point
Booking
Instant confirmation · mobile ticket

Options and prices

2 options from the operator, described in its own words. Prices are the operator's from-prices per adult for a party of two. Click an option to book it on Viator. Guide languages on every option: English.

OptionWhat the operator saysFrom, per adult
Tour OnlyThe page price€26
Tour with Observatory EntryWith Observatory Entry€72

Child prices by age band are shown at checkout. Option texts and prices come from the operator's listing; prices checked on Viator on 21 October 2026.

Included and not included

  • Self-guided tour of the lobby of Freedom Tower with the film “Voices”
  • Visit to the meaningful sites of Ground Zero
  • Optional upgrade to visit the One World Observatory with the highest panoramic views in NYC
  • A local guide who shares stories about their personal connection to 9/11
  • Moment of reflection at the largest man-made waterfalls on the continent
  • Gratuities
  • 9/11 Museum (upgradable on site depending on availability)

Reviews

4.8
655 ratings
Guidekin, Viator & Tripadvisor

96% of ratings with a star breakdown are 4★ or 5★: 629 of 655

Star breakdown of all 655 ratings

5 stars
598 · 91%
4 stars
31 · 5%
3 stars
11 · 2%
2 stars
9 · 1%
1 star
6 · 1%

Latest reviews

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Ratings collected from Guidekin, Viator & Tripadvisor.

Meeting point and route

Meeting point

Where
We meet inside the Oculus, a mall and transportation hub at Ground Zero. Your guide will be wearing an orange hat and standing by the L'Arte del Gelato stand on the main level.
Departure
10:30, 13:00, 15:00 daily; scheduled through October 2027 (operator schedule, seats confirmed at checkout)
Return
You will go to the One World Observatory on your own after the tour. You can spend as long as you like at the top but most people spend about an hour.
Pickup
No hotel pickup: everyone meets at the start point
Operator
ExperienceFirst; booking and payment are completed on Viator

Itinerary

About this tour, from the operator

Walking, children and accessibility

The operator's own notes, grouped by topic. Nothing here is added by Guidekin.

Walking and health

  • Suitable for all physical fitness levels
  • Comfortable walking shoes are recommended

Children

  • Infants and small children can ride in a pram or stroller
  • Children 5 and under free with paid adult ticket

Accessibility

  • Wheelchair accessible
  • Strollers OK
  • Wheelchair accessible
  • Service animals allowed
  • Public transportation options are available nearby
  • Transportation options are wheelchair accessible
  • All areas and surfaces are wheelchair accessible
  • Tour is wheelchair accessible

Cancellation policy

For a full refund, cancel at least 24 hours before the scheduled departure time.

  • 1+ days: Full refund
  • 0-1 days: No refund

Compared with other 9/11 Memorial & Ground Zero Tours

TourPriceDurationRatingGroup
This tour · #15 of 19€263h4.84 (655)shared
9/11 Memorial Tour with Optional Museum and One World Access€262h4.97 (1076)shared
New York Private 9/11 Memorial Tour with Optional Museum Ticket€1722h4.95 (286)private
New York 9/11 Memorial With a Personal Story€317 per group1h 30m5.0 (47)private

Ranked #15 of 19 in 9/11 Memorial & Ground Zero Tours by Guidekin score (rating weighted by review volume). Prices here run from €22 to €272, median €62; typical length 2h. 6 of 19 are private. Figures are live from the tour cards; the rubric is our handpicked set, not the whole market. Compare all 19 9/11 Memorial & Ground Zero Tours

From €26 per adult · Tour Only