The dock fee and federal tax are paid separately. 4.77 from 437 reviews at €199 per person.
Best for: Marina tier at €199 per person: breakfast, guide, gear and Isla Mujeres beach time; no hotel pickup, dock fee and tax extra. 4.77 from 437 reviews. Whale Shark Tours comparison
Trade-off: Dock fee and federal tax not included.
In our comparison: #7 of 16 in Isla Mujeres Catamaran & Sailing, by rating weighted by review volume (see the comparison).
5 options from the operator, described in its own words. Prices are the operator's from-prices per adult for a party of two. Click an option to book it on Viator. Guide languages on every option: English, Spanish.
| Option | What the operator says | From, per adult |
|---|---|---|
| Tour from the MarinaThe page price | Without Hotel Pickup | €199 |
| Tour from Cancun | Hotel Pickup in Cancun Area: Includes a pickup from hotels in Cancun Downtown, Hotel Zone & Costa Mujeres. Isla Mujeres Pickup: Includes a pickup from the main pier at Isla Mujeres. Pickup included | €208 |
| Tour from Playa del Carmen | Playa del Carmen & P. Morelos Pickup included | €217 |
| Tour from Riviera Maya | Pickup from Riviera Maya: Includes a hotel pickup from most hotels in the area of Riviera Maya, Akumal, Xcaret and Puerto Aventuras. Pickup included | €226 |
| Tour from Tulum | Meeting Point Pickup: Pickup at Súper Aki supermarket on the main road in Tulúm. Pickup included | €253 |
Children from €172 (ages 3 to 11). Option texts and prices come from the operator's listing; prices checked on Viator on 19 September 2026.
94% of ratings with a star breakdown are 4★ or 5★: 412 of 437
Star breakdown of all 437 ratings
Reviewers praise the supportive crew and whale shark swims; some trips ended without a sighting.
Written by Guidekin from the 100 most recent English reviews on Viator & Tripadvisor (1 August 2023 to 14 September 2026). Refreshed as new reviews arrive; last checked 3 October 2026.
Reviews are shown as the platforms publish them and removed when they disappear there.
Ratings collected from Guidekin, Viator & Tripadvisor.
Our Whale Shark Encounter begins early in the morning where, depending on the hotel or condominium you're staying at, our experienced van drivers will pick you up right at the lobby or entrance to take you to our new marina located in the ferry terminal in Punta Sam in Cancun. All of our vans are comfortable A/C units in perfect conditions and all of our drivers are licensed and certified to operate tourism in the highway. Once you arrive to our marina you will be welcome by our ground staff and, after a quick check in, where you will be assigned to your boat, you will have the chance for a light breakfast before boarding. We leave at 7:50 am and head straight into the whale shark protected area, life vests are mandatory from the minute you board, this always for your safety which is a mayor concern to us. After an hour we arrive and find the whale sharks, our captain will choose one and do the proper manouvers with the boat to start the swims, always in couples and with our certified guide, 2 by 2 you will go in the water to swim beside this beautiful creatures, there are 10 people on each boat, after 2 to 3 dives per person, making sure everybody gets their chance,you will all board and start the return but, before we reach Cancun we have one final stop, Playa Norte beach in Isla Mujeres. Playa Norte is the nicest beach in Isla Mujeres and, it's considered one of the most beautiful beaches in the world, here you will have an hour to relax or, if you want, do some more snorkeling. Our captain will prepare his famous ceviche while you enjoy your favorite non alcoholic drink, sandwiches will also be available. Then we head back to our marina in Cancun where our vans will be expecting you ready to go back to your hotels after this wonderful adventure. Pickups in hotels start at 5:30 am depending on the hotel and area you're staying at and the boats are usually back at our marina between 1:00 and 2:00 pm.
5h · Admission includedFollowing the whale shark adventure, relax at paradisiac Playa Norte, where you also get to enjoy fresh ceviche prepared by the captain.
1hCome join us in this once in a lifetime experience and live the most incredible adventure swimming beside this ocean’s gentle giants. Your encounter will be supervised by our very experienced guides not to mention you’ll be wearing our snorkeling gear certified by National Geographic Snorkeler.
We start the adventure picking you up from any hotel in Cancun, Riviera Maya or Playa del Carmen to take you to our new private marina in Punta Sam in Cancun. After a light breakfast we board and head to the Whale Shark protected area where, after finding them, we will start the dives, 2 to 3 per person, always in couples and with our certified guide.
Before we head back to our marina we will visit beautiful Playa Norte beach in Isla Mujeres where you will have an hour to relax and enjoy the best ceviche prepared in sight by our crew.
The operator's own notes, grouped by topic. Nothing here is added by Guidekin.
For a full refund, cancel at least 24 hours before the scheduled departure time.
| Tour | Price | Duration | Rating | Group |
|---|---|---|---|---|
| This tour · #7 of 16 | €199 | 4h–5h | 4.77 (437) | shared |
| Premium Isla Mujeres Tour by Private Catamaran | €809 per group | 5h | 4.92 (340) | private |
| All inclusive Isla Mujeres Catamaran | €104 | 8h | 4.95 (201) | shared |
| All-Inclusive Isla Mujeres Catamaran with Free Transportation | €108 | 7h | 4.88 (437) | shared |
Ranked #7 of 16 in Isla Mujeres Catamaran & Sailing by Guidekin score (rating weighted by review volume). Prices here run from €50 to €199, median €90; typical length 5h 15m. 4 of 16 are private. Figures are live from the tour cards; the rubric is our handpicked set, not the whole market. Compare all 16 Isla Mujeres Catamaran & Sailing