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Step Inside the Game Show-The Crystal Maze Experience London

4.7 · 482 ratings on Guidekin, Viator & Tripadvisor 90% of star-rated reviews are 4★ or 5★ London Operated by Pac-man Live Experience Free cancellation · up to 24 hours before
Duration
1h 30m
Group
Shared tour
Guide languages
English
Start & pickup
31 start times between 10:00 and 20:00 · No hotel pickup: everyone meets at the start point
Tickets
Admission included
Booking
Instant confirmation · mobile ticket
Guidekin's take

Tackle mental, skill and physical challenges against the clock across Aztec, Industrial, Futuristic and Medieval zones.

Admission is included, but the activity is not recommended for pregnant travelers or those with spinal injuries. 4.66 from 482 reviews at €56 per person for 1h 30m.

How we choose tours →Commissions never affect our verdicts.

Options and prices

3 options from the operator, described in its own words. Prices are the operator's from-prices per adult for a party of two. Click an option to book it on Viator. Guide languages on every option: English.

OptionWhat the operator saysFrom, per adult
Off PeakThe page price€56
Peak€84
Super Peak€94

Children from €48 (ages 9 to 15). Option texts and prices come from the operator's listing; prices checked on Viator on 1 October 2026.

Included and not included

  • Admission Ticket

    Reviews

    4.7
    482 ratings
    Guidekin, Viator & Tripadvisor

    90% of ratings with a star breakdown are 4★ or 5★: 434 of 482

    Star breakdown of all 482 ratings

    5 stars
    406 · 84%
    4 stars
    28 · 6%
    3 stars
    21 · 4%
    2 stars
    12 · 2%
    1 star
    15 · 3%

    What reviewers say

    Reviewers praise the hosts and sets that recall the show, but sharing with other groups can leave little chance to play.

    Praised

    • Energetic hosts stay in character, use humour and get the group involved
    • Detailed sets and themed zones recreate the feel of the television show
    • A varied mix of physical, mental and skill games suits different strengths
    • Families and friends enjoy working together and cheering each other on
    • The Crystal Dome finale is a favourite part of the experience

    Complaints

    • Some enjoy shared teams, while others find joining strangers awkward and get too few turns
    • Rushed game briefings can leave players unsure of the rules
    • Some praise customer service, while others report rude staff and unhelpful responses to complaints
    • Games not fully reset before a new group reaches them

    Written by Guidekin from the 100 most recent English reviews on Viator & Tripadvisor (9 March 2026 to 2 October 2026). Refreshed as new reviews arrive; last checked 3 October 2026.

    Latest reviews

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    Ratings collected from Guidekin, Viator & Tripadvisor.

    Meeting point and route

    Meeting point

    Where
    The Crystal Maze LIVE Experience London, 22-32 Shaftesbury Avenue, W1D 7EU London, United Kingdom · Open in Google Maps
    Departure
    31 start times between 10:00 and 20:00 daily; scheduled year-round (operator schedule, seats confirmed at checkout)
    Return
    This activity ends back at the meeting point
    Pickup
    No hotel pickup: everyone meets at the start point
    Operator
    Pac-man Live Experience; booking and payment are completed on Viator

    Itinerary

    About this tour, from the operator

    Walking, children and accessibility

    The operator's own notes, grouped by topic. Nothing here is added by Guidekin.

    Walking and health

    • Not recommended for pregnant travelers
    • Suitable for all physical fitness levels

    Accessibility

    • Public transportation options are available nearby

    Good to know

    • Children from €48 ages 9 to 15

    Cancellation policy

    For a full refund, cancel at least 24 hours before the scheduled departure time.

    • 1+ days: Full refund
    • 0-1 days: No refund
    From €56 per adult · Off Peak